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Returns & Refunds
General Return Policy
– *Refunds/Exchanges: We aim to provide the best quality products. If you are not satisfied with your purchase, you may return eligible items within **14 days* of the purchase date for a full refund or exchange.
Non-Returnable Items
Please note that the following items are *not eligible for return*:
– *Alcohol products* (including beer, wine, and spirits)
– *Cigarettes and tobacco products*
– *Perishable items* (fresh produce, meat, frozen food, etc.)
– *Opened or used packaged grocery items*
Return Conditions
To be eligible for a return:
– Items must be in their original packaging and condition (unopened and unused).
– A valid receipt or proof of purchase is required.
-How to Initiate a Return
1. Bring the item(s) you wish to return along with your receipt to the customer service desk.
2. Our staff will assist you in processing the return.
Contact Information
For any questions or concerns regarding our return policy, please speak to a member of our staff or contact us at
email- info@southernmart.co.uk
Thank you for your understanding and support!
This policy is subject to change. Please check with us for the latest information.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.